Quotes and order acceptance
Browsing, selecting options and submitting a request do not place a confirmed order, reserve stock or take payment. A contract is formed only after we confirm the agreed order in writing. Quotes are valid for 7 calendar days from issue unless the quote states a different period. After expiry, ask us to reconfirm prices and stock. We confirm the total, currency, freight, taxes or import responsibilities, delivery estimates and return arrangements before payment.
Wholesale and single-piece orders
Wholesale starts at 5 pieces in total per order. Different styles, sizes and colours may be mixed, subject to confirmed availability. Retail purchases can start at one piece. We supply our existing range; custom development, OEM and relabelling are not offered. Selecting a preferred size does not guarantee availability.
Payment and deposit
We accept PayPal and conventional payment methods confirmed in the written quote. Available methods and any disclosed charges depend on the order and destination; this website has no payment checkout. Wholesale orders of 5 or more pieces may be paid with a 30% deposit and the remaining 70% before dispatch. For retail, the confirmed order total is payable before dispatch. Payment instructions are provided by GAVIN with the written order confirmation. A deposit is part of the order price; it does not override applicable cancellation or refund rights.
Before dispatch
We send actual photographs and video of the goods for customer confirmation before shipment. Please review the style, colour and visible condition and tell us about any discrepancy. The balance must be settled before dispatch. Photo or video approval does not waive rights relating to concealed defects or goods that do not match the agreed order.
Samples and the over-10-piece waiver
A single piece may be purchased as a sample. For an order totalling more than 10 pieces (11 or more), the sample fee is waived. If a sample fee has already been paid, the amount and method of credit or refund are confirmed in the written quote. Freight, import duties and taxes are separate unless the quote expressly includes them. No automatic price or shipping discount is implied by the website.
Delivery planning
Typical preparation estimates are 3–7 days for in-stock items or 20–25 days for repeat production. Freight may add 3–7 days by air or about 20 days by sea, excluding customs clearance. These are estimates; the quote confirms the expected schedule and delivery terms. If an unexpected disruption occurs, we will discuss revised arrangements and any applicable cancellation or refund rights.
Our voluntary returns and exchanges
Wholesale orders of 5 or more pieces: request a return or exchange within 15 calendar days after receipt. Single-piece retail customers: request a return or exchange within 7 calendar days after confirmed receipt. We charge no return or exchange service fee; the customer pays return postage and any exchange delivery postage for a change-of-mind request, except where applicable law requires otherwise. Please keep goods unworn apart from reasonable fitting, unwashed and with labels where possible, and contact us for the correct return address. The registered address is not automatically the return warehouse. Items must be packaged securely. These service periods do not shorten any mandatory rights.
EU, UK and other mandatory consumer rights
Where EU or UK distance-selling consumer rules apply, you can notify us that you are withdrawing from an eligible purchase within 14 calendar days after receiving the goods, without giving a reason, and send the goods back within 14 days of notifying us. You pay the direct return cost for a change of mind, as disclosed before purchase. We refund the eligible amount, including the basic outbound delivery cost where required, using the original payment method unless otherwise agreed, within the legal period. Where permitted, reimbursement may be withheld until goods are received back or you provide evidence of return. Handling beyond what is necessary to inspect goods may affect the refund only as allowed by law. Email us a clear cancellation statement with your order number, name and receipt date; no special form is required. Mandatory protections in your country take priority over any shorter or inconsistent store policy.
Quality concerns and refunds
For a quality concern, contact GAVIN promptly with the order reference, affected style, quantity and photographs or video. Reporting within the 15-day wholesale or 7-day single-piece service window helps us resolve it quickly, but is not a cut-off for statutory defect, guarantee or hidden-defect claims. Defective, incorrect or misdescribed goods are handled under the applicable legal remedies, including required seller-paid costs. For voluntary returns, we inspect the returned goods and arrange the approved refund to the original payment method within 14 calendar days of receipt; payment-provider processing time may follow. Mandatory shorter deadlines take priority.
Applicable law and resolving disputes
Please first contact GAVIN so we can try to resolve a concern. Subject to mandatory rules, these terms are governed by the laws of mainland China. Business-to-business disputes that cannot be resolved by discussion may be brought before a court with jurisdiction at the registered business location. A consumer retains any mandatory protections and rights to bring proceedings in a competent court in their own country; these terms do not require consumers to give those rights up.
Contact
GAVIN · +86 13671659330 · vangavin55@gmail.com. See our privacy policy and browser-storage policy.