Start with a garment that fits
Lay a similar garment flat without stretching it. Measure the points relevant to the style: chest, shoulder width, sleeve and body length for a top; waist, hip, rise and inseam for trousers. Ask us to confirm where each measurement was taken so the numbers can be compared consistently.
Allow for the way you want to wear it
A blazer over knitwear needs different room from a fitted top. Tell us whether you prefer a closer or looser fit and what you expect to wear underneath. A size label alone does not establish the measurements of a garment.
Height and weight are optional context
Retail shoppers can enter height in cm and weight in kg with the request. They help start a sizing conversation but cannot determine fit by themselves. You can leave them blank and provide measurements of a garment you already like instead.
Confirm the exact style and options
Choose a requested size and the photographed colour, then ask for the available options for that style. The website does not show live stock. Composition, stretch, lining and care information should be confirmed before payment. Browse knitwear and shirts, trousers or dresses.
Keep the return process clear
Keep the order confirmation and inspect goods when received. Contact GAVIN for the appropriate return address and include your order number. Read the returns policy, including applicable consumer rights.